Refunds and exchanges
Return Policy; Refunds and Exchanges
Refunds and exchanges for standard, non-promotional* Rail Passes, purchased on this website, can be granted if they are returned to us unused, not yet activated and within one year from the issue date indicated on the Pass. Refunds for pre-activated standard, non-promotional Passes, for which a start date was chosen during the order process, can be granted if they are returned to us unused and before the first day of validity of the Pass. Partially used Passes or Passes returned on or after the first day of validity are non-refundable and non-exchangeable.
*Certain promotional Passes are refundable and exchangeable similar to regular, non-promotional Passes. The ability to refund or exchange a promotional Pass will be specifically stated in the promotional offer.
In the case of Reservation Tickets, refunds are always subject to the policy of the relevant Railway Company.
Please read the information below to learn more.